In Chile between 6 and 12% of households have ‘help’. Someone who lives with the family, cleaning their sheets and their clothes, cooking for them, helping to raise their children but politely detached. Never quite part of the family- an intimate employee. Chilean protégé director, Sebastián Silva grew up in such a household. Half raised by two squabbling maids.
Silva's familiarity with the idea of a stranger in the family helped in his creation of the excruciating opening scene. A wealthy family of six hush each other over a table of dirty plates and small packages and birthday cake while a solemn, uniformed woman stares into a plate of leftovers in a colourless kitchen. The fuss is for the uniformed woman, Raquel's birthday. She will accept her gifts, blow out the candles, and then clear their plates. The clumsy handheld photography and indistinguishable babble of voices makes the whole scene more awkward, and Raquel more alien to the family.
The al
ienation of Raquel is a blatant but enjoyable social comment on the borderline subjugation of the live-in cleaner, as we see her deal with the sort of stains the teenage son leaves on his bed clothes and uncomfortably averting her eyes to the naked father. Such uncomfortable sexualised aspects are made worse when we learn Raquel has given so much of her life to being ‘part of the family’ she is still a virgin. Her sparse room is littered with sad, tired teddy bears, and her awkward, unfashionable clothing on her day off add to the impression of her detachment from the family and from the world. Catalina Saavedra is flawless in her portrayal of awkward, saving the film from becoming another ‘seditious servant’ movie as the nice man from the New York Times put it or the Latin American Hand that Rocks the Cradle.
Critics have righty latched on to her disquieting lead. Saavedra is a relative newcomer to the big screen, and definitely new to international acclaim at the ripe old age of 43 but she cuts an exceptional unconventional lead. Her scowling, challenging servant guides the camera and, despite her savage action towards those she sees as challenging her closeness to the family who employ her, maintains our sympathy towards her.
When her character’s mysterious headaches prompt the family’s employment of extra help that drive the plot, they also prompt Raquel’s transformation. Raquel locks them out the house, cleans the shower with undiluted bleach each time they shower, and generally fights to keep them from anything like the comfort she has in the family home, like the true controlling female villain she acts for the first hour of the film. Her first victim is the young and quiet Peruvian, Mercedes who at first seems a showcase for Chilean racism against its Andean neighbours. The girl who is already relegated to the lowest class of jobs must endure Raquel’s disdain and cleaning all she touches- it could be seen as another show of the xenophobia that’s on the rise in Chile as Peruvian immigration has increased.
But it goes further. Raquel uses the same treatment on every new employee, including on a burly older woman the family’s matriarch (or grandma as they more affectionately know her) sends in to quash the ‘maid fights’, who mounts the roof and wrestles with Raquel to almost surreal comic effect. Even the new kitten must face Raquel’s wrath for interfering with ‘her family’.
The humanising affect of the third challenger to Raquel’s position, Lucy and her cries of ‘what have they done to you’ transform the films conclusion, showing Raquel as a product of the family and her work. Suddenly we’re shown a Raquel laughing at soap operas in bed talking through the corridor to a former nemesis, and even embarking on a romantic fling. We even hear from her mother, a blood relative that’s unexpected, even unimaginable.
Raquel’s transformation against the backdrop of well-meaning and religious if imperfect employers and the struggle to find a place among them makes for fascinating viewing, the documentary-style camera, convincing performances and scarce use of music making for an immersive experience. The Maid picked up Spanish language awards left, right and centre but was sadly overlooked in the English language awards, save a Golden Globe nomination. Please don’t make the same mistake.
Director- Sebastián Silva
Starring- Catalina Saavedra, Mariana Loyola, Claudia Celedón
Runtime- 95 minutes
Language- Spanish
Further Watching
Maids (Domésticas) 2001
Episodic tales of five women in domestic service in Brazil, and their opportunities missed and dreams lost. By the good man who brought us the nominated for everything, winner of nothing masterpiece City of God.
Old Cats (Gatos Viejos) 2010
We’re still waiting for this one on our side of the Atlantic but Silva’s latest reunites much of La Nana’s cast and has been getting some very tasty reviews.
Further Reading
Interesting article about education and Peruvian immigrants in Chile.

